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FREQUENTLY ASKED QUESTIONS |
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| Registration |
| 1. |
How do I register with Corporate travels ? |
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- Personal identification
- To complete air, hotel, car, and other
reservations
- To allow us to contact you for customer
service purposes, if necessary
- To customize the content of our site to
strive to meet your specific needs; and/or
- To make product or other improvements to our
site. In addition, we need your e - mail address
to confirm your new member registration and each
reservation you transact on our site. As a login2fly.com site member you
will also occasionally receive updates from us
about fare sales in your area, special offers,
new Login2fly services, and other noteworthy
items. However, you may choose at any time to no
longer receive these types of e - mail messages.
Please see our Opt - Out Policy described below
for details.
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| 2. |
Do I have to register with Corporate travels ? |
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No – you’re free to search and
book flights and hotels on Login2fly without
registering. If you travel frequently and like
our service, though, registering saves you the
hassle of typing out your details each time you
want to make a booking. By registering, you also
have the option of receiving great travel offers
(and there are lots) from us by email. |
| 3. |
How do I change my password? |
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Sign in to your account and change
your password from the Edit Profile page. |
| 4. |
I’ve forgotten my password. What do I do? |
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Click on the "forgot password"
link on the Member Login Page. Enter your
Username & click on Submit. The new password
will be emailed to you. |
| 5. |
What if my password is not recognized? |
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Check your username and password
again. And again. Passwords are case sensitive;
make sure your caps lock isn’t on. If you’ve
forgotten your password, use the
link and type in your email address.
We’ll then send you instructions on how to reset
your password. |
| 6. |
How do I edit my account information? |
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Sign in to your Login2fly Account.
Thereafter go through each tab and update the
necessary account information. Click on the save
button. Your account information will be
updated.
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| 7. |
Can I change my Username? |
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The username is a unique identity
and cannot be changed. For a new username, you
will need to register on the website as a new
member.
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| 8. |
How do I log off of the site when I am finished? |
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Click on < Sign out> on the
main menu and you will be logged off.
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| 9. |
Can I book on Corporate travels.com if I am a non-resident Indian? |
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Currently
login2fly.com caters to Indian residents only.
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| Payment Option |
| 1. |
What payment options does Corporate travels have? |
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We accept the
following modes of payment for all purchases -
credit card, debit card/net banking, cheque,
demand draft and cash. We accept the following
modes of payment for all purchases - credit
card, debit card/net banking, cheque, demand
draft and cash.
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| 2. |
How do I know that my credit card information is safe on your site? |
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Any information you
enter when transacting over Login2fly is sent in
a Secure Socket Layer (SSL) session and is
encrypted to protect you against unintentional
information disclosure to third parties. You
will notice that when you move from the
passenger information page to the payment page,
the url changes from http:// to https://. This
shows that you are now on a secure channel.
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| 3. |
What Is the Card Verification Number (CVV) on my credit card? |
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The Security Code is
an important new security feature established by
credit card companies in an attempt to further
reduce the risk of Internet fraud. This number
never appears on sales receipts or billing
statements and it is only found on the card
itself. The cardholder is required to enter the
code number at the time of the transaction to
verify that the card is in their possession.
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| 4. |
Where is the Card Verification Number (CVV) located on my credit card? |
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Visa/MasterCard:
Three-digit code after the last four digits of
your credit card number on the back of the card
within the signature field. American Express:
Four-digit number on the front of the card on
the right hand side above the card number.
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| 5. |
Under what name will my purchase be charged on the credit card statement? |
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Your purchase will
be charged under Login2fly Online Pvt
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| Flight Booking |
| 1. |
For domestic sectors, which airlines are offered as Full Service airlines? |
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Air India, Indian,
Jet Airways, Kingfisher Airlines and Air Sahara
are offered as full service airlines. They offer
full services including in-flight meals.
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| 2. |
For domestic sectors, which airlines are offered as "Low Cost Carriers"? |
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- Low Cost
Carriers presently include only SpiceJet, but we
are working on getting more airlines onboard
with Login2fly
- Low cost
airlines are known for their lower fares and the
exclusion of services such as inflight meals.
new member registration and each reservation you
transact on our site. As a login2fly.com site
member you will also occasionally receive
updates from us about fare sales in your area,
special offers, new Login2fly services, and
other noteworthy items. However, you may choose
at any time to no longer receive these types of
e - mail messages. Please see our Opt - Out
Policy described below for details.
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| 3. |
What is meant by direct flights? |
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- Direct Flights
are where two cities are connected by a single
aircraft. Thus flights with none, one or more
intermediate stops, but with no change of
aircraft are direct flights.
- Direct Non-stop
flights are generally the shortest in duration
followed by direct flights with stops.
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| 4. |
What are indirect flights? |
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Indirect flights are
those where transit via intermediate cities are
involved. Indirect flights involve change of
aircraft. No break of journey is permitted.
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| 5. |
What is the significance to search Advanced Search in Flights? |
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Advanced Search options allow
airline and class specific searches.
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| 6. |
What are the classes that can be booked? |
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- We have designed
our system to provide results based on the
lowest class upwards. The default class is
economy since the largest volume of travel is on
economy class, and the best fares are featured
under economy.
- Apart from
ECONOMY class which has been provided as a
default, the other classes include FIRST,
BUSINESS (Also known as CLUB or EXECUTIVE Class)
and PREMIUM COACH, which is essentially a
Premium Economy Class, below First and Business
class but superior to Economy Class.
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| 7. |
How many passengers can I book at one go? |
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You can book upto a
maximum of 7 passengers at one go. However if
you have a larger group, we request you to call
us on our toll free numbers for further
assistance. |
| 8. |
What is the policy applicable to a pregnant woman? |
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A pregnant woman is
allowed to travel only upto 36 weeks into her
pregnancy for both domestic and international
travel. It is mandatory to have an 'OK to
travel' certificate given by a certified
gynaecologist. However every airline has its own
policy for travel pertaining to pregnant woman.
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| 9. |
What is the condition for booking Infants? |
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Infant can be booked
on our website, only if accompanied by an
adult.Make sure they have valid proof–of–age
documents when they’re checking in, and remember
that infants must be accompanied by an adult at
least 18 years old. To avail of infant fares,
the infant must be under 24 months of age
throughout the entire itinerary you are booking.
This includes both onward and return journeys.
If the infant is 24 months or above on the
return journey, you need to make a separate
booking using a child fare.
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| 10. |
How are the search results displayed when a search is completed? |
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Results are displayed in the order
of cheapest price available upwards.
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| 11. |
What is the significance of 'Check Rules'? Are the rules the same for all search results? |
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- 'Check Rules' is
a very important alert because you must know the
specific rules regarding the fare that you are
considering booking. Certain fares have
cancellations and amendment restrictions and it
is important to be clear about these rules.
- Rules will
differ from result to result and is laid down by
the airline for a particular fare. 12.Can I
enter my in-flight meal preferences while
booking? Meal Requests can be provided while
making the booking. However the same cannot be
guaranteed as it is subject to availability.
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| 12. |
Can I enter my in-flight meal preferences while booking? |
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Meal Requests can be
provided while making the booking. However the
same cannot be guaranteed as it is subject to
availability.
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| 13. |
Can I make special requests while booking? |
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Special requests
such as Wheel Chair or Bassinet requests can be
made. However the same cannot be guaranteed as
it is subject to availability.
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| 14. |
Can I enter the frequent flyer number while booking? |
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You can enter the
frequent flyer number while making the booking.
Please note that mileage points awarded will be
dependent on the class of travel as defined by
the airline. |
| 15. |
What is an airline PNR Number? |
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An airline PNR is
the Passenger Name Record, and is the reference
for the particular booking that is logged in the
Airline Reservation System. The airlines will be
able to assist you anywhere with the help of
PNR.
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| 16. |
Are air tickets transferable? |
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No. Tickets are strictly
non-transferable. They cannot be transferred
under any circumstances.
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| 17. |
What if I require to book an Open Ticket? |
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Currently you cannot book Open
Tickets on the Login2fly website.
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| 18. |
Do I need to reconfirm my flight before departure? |
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- For domestic
flights, reconfirmation is not mandatory. In
case of international flights, it is airline
dependent, but highly recommended.
- Login2fly will
always ensure that your booking (PNR) is
reconfirmed for the first outbound sector. While
travelling, you will need to contact the airline
locally and reconfirm onward or return flights.
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| 19. |
What is an amendment? |
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An amendment is a
fancy word for a change in your travel plan. You
can change the date or time (or both) of your
travel; you cannot, however, change the
sector(s) on which you’re already booked. For
example, if you’re booked on a flight from
Mumbai to New Delhi, you can’t change your
destination to Goa.
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| 20. |
Does it cost me anything to make an amendment? |
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Yes, it does. All
amendments come at a fee that varies by airline.
In addition to this fee, Login2fly charges an
amendment handling fee of Rs 100 per passenger
per sector. We’ll collect these charges from you
when we make the changes to your travel plans.
We’ll also collect the difference in fare, if
any, applicable when the amendment is made.
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| 21. |
Can I do any last minute amendments at the airport? |
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- Generally last
minute amendments can be done directly with the
airline or at the airport. When you speak to the
airline, ensure that you have the PNR number
provided to you.
- However please
note that these will be subject to the Fare
Rules & restrictions applicable for the
fare/ticket in question.
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| 22. |
What is the checked baggage allowance prescribed by the airlines? |
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- As per airlines
restrictions/limitation on baggage, if you
travel economy class, you will be permitted to
check-in 20 kg per person. For Business Class
this would be 30 kg and for first class 40 kg. •
However, for USA & Canada, two pieces of
checked-in baggage weigh not exceeding 23 kg
each and the total dimensions (length, height
and width) not exceeding 158 cm.
- Exceeding the
maximum permitted baggage allowances will entail
excess baggage charges.
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| 23. |
What is the cabin baggage allowance prescribed by the airlines? |
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- Generally,
airlines permit one piece of hand luggage
weighing upto 7 kg, with set dimensions 115 cm
(length 50 cm + height 45 cm + width 20 cm).
- Indian
Government regulations permit ONLY ONE piece of
cabin baggage per adult passenger. A laptop will
be permitted in lieu of hand luggage but one
piece of hand luggage plus a laptop will not be
permitted as cabin baggage.
- Exceeding the
maximum permitted baggage allowances will entail
excess baggage charges.
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| 24. |
What if my baggage is lost, stolen or delayed? |
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In such a situation,
immediately report the loss or delay to the
concerned airline counter at the destination and
file an indemnity report and submit it at the
same counter.
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| 25. |
How do I know my reservation was booked? |
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You will receive an SMS and email
on confirmation of your booking with Login2fly
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| 26. |
How do I confirm my seat assignments? |
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This facility is
available only for frequent fliers and business
class passengers, otherwise you can request for
seats at the check-in counter.
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| 27. |
Is there a cancellation policy for flights booked on Corporate travels ? |
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Yes, each airline
has different cancellation charges. They are
mentioned on the booking page at the time of
making reservation. Login2fly charges Rs.200 as
administration charges for this.
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| 28. |
How do I cancel a flight reservation? |
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Please email
us at support@login2fly.com
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| Hotel Booking |
| 1. |
How do I know my reservation was booked? |
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We’ll send you an email confirmation
for your hotel booking.
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| 2. |
Do I need to confirm my reservation? |
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No, you don’t. If you really want to,
though, contact us at support@login2fly.com to
confirm your reservation. You can also contact
the hotel directly if you prefer.
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| 3. |
How do I modify a hotel reservation? |
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Login2fly doesn’t support
modifications to hotel reservations. You’ll have
to cancel your existing reservation and make a
new one.
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| 4. |
What’s the cancellation policy? |
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Will my credit card be
charged if I don’t cancel my reservation?
Cancellation policies vary by hotel and are
there to avoid holding a room for a guest who’s
not going to use it. If you don’t cancel your
reservation within the allotted cancellation
period, the hotel will charge a penalty (usually
one night’s room charge plus tax) to the credit
card provided to reserve the room. Be sure to
review the cancellation policy for your hotel
carefully when you’re making your booking. If
you have questions about the cancellation policy
for your particular hotel reservation, contact
our Customer Support team for assistance. For
non–cancelable reservations, no changes or
cancellations are allowed once a confirmation
number is issued.
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| 5. |
My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm the day before I planned to arrive? |
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Cancellation policies
are based on the hotel’s check–in time, not your
projected arrival time. The normal hotel
check–in period extends until 2:00 pm local
hotel time on the day of your arrival. If your
hotel cancellation policy indicates a 24 hour
cancellation policy, it means you must cancel
your reservation by 2:00 pm local hotel time the
day before you planned to arrive.
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| 6. |
What if I don’t get a confirmation at the time of booking? |
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If
a confirmation page doesn’t display once you
complete your booking, check your email for a
confirmation. If you don’t get an email
confirmation within ten minutes, let us know at
support@login2fly.com and we’ll send you your
confirmation details.
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| 7. |
I didn’t get an email confirmation. What do I do? |
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If you don’t receive an
email after making a reservation, it could be
that we have the wrong email address on file or
your Internet Service Provider blocked the email
thinking it was spam (junk mail? from us? perish
the thought). Check your spam folder, just in
case, and add our email address –
support@login2fly.com – to your address book so
that it doesn’t get filtered out next time. In
the meantime, contact us at
support@login2fly.com so we can send you an
email confirmation. Be sure to include the
following information: 1. The name the
reservation was booked under 2. The hotel name
and location (city) 3. The check–in/check–out
dates
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| 8. |
How long will it take for the hotel to have my reservation information? |
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The time it takes for a
hotel to get your reservation information will
vary by specific hotel and arrival date. In most
cases the hotel should receive the reservation
information within 12 hours of the time you made
your booking (except for nights and weekends
when the hotel reservation department is
closed).
Note that this doesn’t apply to
bookings made for the same day. There are
certain reservations that are booked out of an
allotment. These rooms are guaranteed and must
be paid for when you check out of the hotel. In
some cases the hotel won’t have your name on the
reservation until approximately 24 hours before
you arrive.
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| 9. |
What is my hotel’s check–in time? |
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Typically, the hotel check–in time is
after 2:00 pm (local hotel time). Check with
your specific hotel for its exact check–in time.
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| 10. |
Will the hotel hold my room if I’m arriving late? |
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Since your reservation is guaranteed
with a credit card, the hotel is obliged to hold
your room until 7:00 am the day after your
planned arrival date.
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| 11. |
Can more than two adults stay in one room? |
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Most hotels allow
additional guests to stay in a room for an extra
charge as long as the room doesn’t exceed the
maximum number of guests allowed per room. If
you book a room that cannot accommodate your
group, the hotel may cancel your reservation or
require that you book additional rooms. If you
have doubts, check directly with your hotel for
their extra–guest charges and the maximum number
of people allowed in the room you’ve booked
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| 12. |
Our children will be traveling with us – do they stay for free? |
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When making your
booking, select the number of children traveling
with you from the 'Children' drop–down box. If
you select just 1 child, our search will give
you the price of a double room with child, not
including an extra bed. If you want an extra bed
in the room, you need to increase the number of
passengers in your search.
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| 13. |
How do I get a receipt for my hotel room? |
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Your email confirmation
is your receipt, so keep a copy of it for your
records. If you need a duplicate copy, contact
our Customer Support Team with the following
information: the guest’s first & last name,
the check–in & check–out dates, and the name
of the hotel, and we’ll send you an email
confirmation of your reservation.
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| 14. |
Will my credit card be charged when I book my reservation? |
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This varies with the
type of rate and hotel you select. Normally,
your credit card will be charged immediately for
all reservations made through our website or
over the phone. This guarantees your reservation
as well as the rate.
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| Car Booking |
| 1. |
How are cars classified into various types? |
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- A car category is the classification system
of cars in the fleet based on size and number of
doors. Cars are segregated into classes, and
then into types.
- The following are the types Mini, Economy,
Compact, Intermediate, Standard, Full Size,
Premium, Luxury & Special.
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| 2. |
Can I choose the vehicle model? |
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All vehicles are
priced, booked and controlled by vehicle
category, not by vehicle make or model. Thus
only the category reserved is guaranteed. The
availability of individual vehicle groups and
models will vary from location to locations. |
| 3. |
What are the age limit requirements for self drive car rentals? |
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A minimum and maximum
age of renter applies to all rentals. The
minimum age is usually 25 and the maximum 75.
There is a 'Car Policy' which may allow drivers
between the ages of 18-20 & 21-25 on
application of a 'Young Drivers Surcharge'.
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| 4. |
What are the license requirements for the driver of self driven car rentals? |
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Renters must present a
full and valid national (country of residence)
licence at the time of rental, as well as an
International Drivers Permit IDP for travel to
foreign countries. All drivers must have held
the national licence for a minimum of 12 months.
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| 5. |
What is an International Driving License? |
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An International
Driving Permit (IDP) allows you to drive a
private motor vehicle overseas when accompanied
by a valid national driving licence, and are
valid for 12 months from the date of issue.
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| 6. |
What are the requirements for obtaining an International Driving License? |
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- An International
Driving Permit is issued from nominated
authorities in ones resident country, against an
existing national driving license (All drivers
must have held this for a minimum of 12 months).
- The following
documentation must be furnished at the time of
application Valid Driving Licence Issued, Proof
of Address - Attested Copy, Birth Certificate -
Attested Copy, Valid Passport, Valid Visa,
Requisite Fee, Two Passport Sized Photographs.
Please check the exact fee and opening hours
from the issuing authority.
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| 7. |
Along with the rental, what
are the possible mandatory charges? |
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Some of the possible mandatory
charges as applicable include.
- Mileage/Kilometre
Charge - An additional charge relating to the
total distance driven may apply.
- VAT (Value Added
Tax) or any other local taxes/surcharges as
imposed by the country of rental on services
provided. Other applicable fees/charges such as
Vehicle Licence Fee & Airport Service Charge
if applicable.
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| 8. |
If I have a child traveling
with me, what additional equipment is required
for self driven car rentals? |
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- Child Seats will
be required in this case. This is mandatory in
most countries and must be requested at the time
of booking.
- Rear-facing
infant seats should be used for infants up to 22
pounds. Toddler safety seats are approved for
children up to 40 pounds. For older children,
weighing more than 40 pounds, you should reserve
a child booster seat.
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| 9. |
What documents must be
presented on picking up the car? |
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- Valid Driving
Licence issued by your country of residence
& the International Driving Permit.
- A Valid Credit
Card must be presented for the charges which
have not been prepaid (extras, refuelling
charge, excess due in case of damage to or loss
of the rented vehicle). An imprint will be made
or deposit collected at this time. Please note
that debit cards, cash deposits or cheques are
not accepted.
- An
identification document (passport) will also be
required for verification. All Additional
Drivers also must furnish the above mentioned
documentation.
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| 10. |
Can I return the car to another
location? |
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Some Rental Companies
allow you to drop off their car at their other
locations in town, in other cities or even other
states. You will need to check if it is allowed
in your case. Often a charge would apply for
this convenience.
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| 11. |
What should I do if I am involved
in an accident? |
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- In case of an
accident you must first contact the police to
complete an accident report.
- Then you must
immediately contact the location from which the
car was rented. You can find location phone
information on your reservation confirmation or
on the front or back of your rental agreement.
- If the rental
location is closed, call the 24-hour assistance
toll-free numbers provided at the time of
rental.
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| 12. |
What are the luggage restrictions
that apply? |
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For services where you
have luggage with you, it is your responsibility
to ensure that a large enough vehicle is booked
to accommodate all luggage.
- If you bring
extra luggage that cannot fit in the vehicle,
you will need to cover any additional costs
incurred in transferring your luggage.
- ase note that
Porterage & Tips are not included.
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| 13. |
What should I do if I am
involved in an accident? |
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This varies with the
type of rate and hotel you select. Normally,
your credit card will be charged immediately for
all reservations made through our website or
over the phone. This guarantees your reservation
as well as the rate.
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